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Tech it Up with Jessica Ly: Neeraj Srivastava, Sr. Director, Customer Success, Broadsoft (Cisco)

Why Every Business Needs Customer Success

In conversation with Jessica Ly, Neeraj Srivastava, Senior Director, Customer Success, BroadSoft (Cisco Systems), explains the customer success function and why it is increasingly becoming important to enterprises. He also talks about how leaders can mentor and motivate their teams.


Cisco (NASDAQ: CSCO) enables people to make powerful connections–whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible–providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company’s inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies.


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San Francisco, California, United States