Customer Success, Specialized

The Customer Retention Engine

The eBook includes:

• The Argument for Customer Success

• 10 Things for Customer Success Management

• Gaining Return on Customer Retention

• Customer Success as an Organization-wide Commitment

Customer Success (CS) is one of the fastest growing divisions in the world today and it is a rapidly growing career in the tech and SaaS industries. How to build and scale a robust Customer Success team requires knowledge, skills, and patience to understand the correct Key Business Requirements (KBRs). Download the eBook to gain guidance and support in developing and managing the solutions of customer loyalty, creating ongoing sales opportunities, and reducing customer churn.

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