MarketStar Blog | Articles (7)

You’re probably familiar with the concept of companies outsourcing their IT, human resources, and accounting needs. Outsourcing specific functions can help businesses focus on what they do best, while gaining access to industry experts and, in return, receiving proven processes and experience. But what about outsourced inside sales?

Key Takeaways

• Leveraging the latest sales tools can help streamline your sales processes, enhance customer relationships, and propel revenue growth to new heights.

• According to LinkedIn’s State of Sales Report 2022, an impressive 40% of sales professionals have closed deals worth over $500,000 without meeting the buyer in person.

• A robust CRM tool fosters stronger customer connections and propels your sales efforts towards success.

• Lead management tools enhance business lead generation and conversion efforts by centralizing lead storage and streamlining lead management processes through automation.

Are you looking to increase your sales and close more deals in 2023? Investing in the right sales tools can make all the difference in improving your sales cycle and achieving your goals.

With the right tools, your sales team can streamline their efforts and focus on what matters most – selling. From lead generation to CRM, every aspect of your sales strategy can be optimized with the right technology.

In this fast-paced world of business, having the right sales tools can make all the difference. Whether you are a small start-up or a large corporation, having access to the latest technology can help you streamline your sales processes, improve your customer relationships, and ultimately drive revenue growth.

Choosing the right tools for your business can seem like a daunting task. But fear not! In this blog, we will explore the key factors to consider when selecting sales tools and provide you with an overview of the top sales tools your business needs in 2023.

Why do we need Sales Tools?

To succeed in sales, you need the right tools at your disposal. Sales tools allow you to find and track prospective customers, connect with them, and close more deals.

A wide variety of sales tools are available on the market, and the best tool for you will depend on your specific needs. However, some of the most popular and essential sales tools include customer relationship management (CRM) software, sales intelligence software, lead generation software, and proposal software.

The right sales tools help streamline the sales process, providing salespeople with the necessary insights and information to target the right customers at the right time. This allows them to focus on building relationships and adding value rather than getting bogged down with administrative tasks.

Access to the latest and greatest sales tools is essential for sales professionals in a rapidly evolving business landscape. Failure to keep up with the latest trends and technologies can result in lost customers and top sales talent.

Elevate your Sales Game with These Must-Have Sales Tools

Discover the numerous options for sales tools to boost your success at every stage of the sales process! From must-have Customer Relationship Management software to powerful Sales Analytics tools, this list of sales tools is sure to take your game to the next level.

1. Analytics and Reporting

 Say goodbye to manual data collection and hello to automated insights. Analytics and reporting tools collect, analyze, and present sales data in a clear and concise format, like a report or dashboard. With the plethora of features these tools offer, you’ll be able to make informed decisions and take your sales to the next level. Some common features include:

• Sales performance tracking: Allows sales teams to see how well they are performing against their targets and identify areas for improvement.

• Data visualization: Helps sales teams to see the trends and patterns in their data and gain insights into their sales performance.

• Custom reporting: Enables sales teams to create customized reports to meet their specific needs and see the data that is most important to them.

• Dashboards: Provide a visual representation of sales performance, with key metrics and KPIs displayed in real time.

• Data export and integration: Allows sales teams to export and integrate their data with other tools and systems, such as CRM or accounting software.

Top Tools

Tableau is a powerful data visualization and business intelligence software used to analyze and present data in a meaningful way. It enables users to connect to various data sources, create interactive dashboards, and publish reports in minutes. Tableau’s intuitive drag-and-drop interface and interactive features make it easy for users to explore and analyze data, uncover trends, and gain insights.

Tableau also provides robust collaboration and data-sharing features, allowing teams to share insights and work together to find solutions. It is widely used across various industries, from finance and retail to healthcare and technology, and is known for its versatility and ability to handle large amounts of data.

2. Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is a powerful software application that revolutionizes how businesses manage and analyze customer interactions and data throughout the customer journey. With a CRM tool, sales teams can store, manage, and analyze customer data, including interactions, transactions, and behaviors. It helps you deepen customer relationships and drive sales success. Some of the key functions of a CRM tool include the following:

• Contact Management: Allows sales teams to store and manage customer information, such as names, contact information, and communication history.

• Lead and Opportunity Management: Helps sales teams track and manage their interactions with potential customers, from lead generation to closing deals.

• Sales Pipeline Management: Enables sales teams to see the status of their deals and the progress of their sales pipeline and make data-driven decisions about which deals to prioritize.

• Marketing Automation: Helps sales teams automate repetitive marketing tasks, such as email marketing, lead nurturing, and lead scoring, to increase their efficiency and effectiveness.

• Customer Service and Support: Enables businesses to manage and resolve customer support issues and track customer satisfaction.

Top Tools

• Salesforce – Salesforce is a cloud-based CRM platform that offers a wide range of sales and customer management tools, including contact management, lead and opportunity management, reporting and analytics, and marketing automation. 

• HubSpot CRM – HubSpot CRM is a free, cloud-based CRM platform that offers a range of sales and customer management tools, including contact management, lead and opportunity management, and reporting and analytics. 

• Pipedrive – Pipedriveis a sales CRM platform that focuses on helping sales teams manage their pipeline and close more deals, with features such as lead and opportunity management, pipeline management, and reporting and analytics. 

• Zoho CRM – Zoho CRM is a cloud-based CRM platform that offers a range of sales and customer management tools, including contact management, lead and opportunity management, reporting and analytics, and marketing automation. 

3. Lead Handling

Lead handling tools help businesses improve their lead generation and conversion rates by providing a centralized location to store and manage leads and automating many of the manual tasks involved in lead management. They also help sales teams focus their efforts on the most promising leads by providing insights into lead behavior and engagement and automating lead nurturing and scoring. Some of the key functions of lead-handling tools include:

• Lead Capture and Management: Allows businesses to capture leads from various sources, such as web forms, landing pages, and events, and store them in a centralized database.

• Lead Prioritization: Helps sales teams prioritize their leads based on factors such as lead score, demographic information, and buying behavior, so they can focus their efforts on the most promising leads. 

• Lead Nurturing: Automates the process of nurturing leads by sending targeted emails and other communications, based on the lead’s behavior and engagement with your business.

• Lead Scoring: Assigns a score to each lead based on their behavior and engagement with your business, to help sales teams prioritize their efforts and focus on the most promising leads.

• Lead Conversion: Helps sales teams track and manage the process of converting leads into customers, by tracking their progress through the sales pipeline and providing insights into which leads are most likely to convert.

Top Tools

The best tool for your business will depend on your specific needs and requirements. When choosing a lead handling tool, consider factors such as the size of your sales team, the complexity of your lead generation and conversion processes, and the level of customization and integration you need.

Here are some of the top lead handling tools:

• HubSpot – HubSpot provides a comprehensive solution for lead management that helps businesses streamline their sales processes. With HubSpot, businesses can increase conversions by capturing, organizing, nurturing, scoring, qualifying, routing, and converting leads.

• Marketo – Marketo provides advanced lead nurturing capabilities, allowing businesses to automate email and SMS communications to educate and engage leads over time.  Marketo also offers integrated sales tools, including email tracking and meeting scheduling, to help businesses close more deals and increase conversions.

• Pardot – Pardot is a SaaS marketing automation platform provided by Salesforce, designed explicitly for B2B sales and marketing organizations. It offers a range of tools, including email automation, targeted email campaigns, and lead management. The platform provides the ability to create email drip campaigns, lead nurturing and scoring, campaign segmentation, and more.

• LeadSquared – LeadSquared is a cutting-edge SaaS platform that offers comprehensive sales, marketing, and onboarding automation solutions. LeadSquared offers integrations with popular CRM platforms, such as Salesforce and Microsoft Dynamics, to provide a seamless and streamlined sales experience.

• ActiveCampaign – ActiveCampaign offers a comprehensive cloud-based marketing and sales automation platform that integrates email marketing, lead scoring, web analytics, a robust CRM system, and a live chat messaging platform called Conversations.

Conclusion

Choosing the right sales tools for your business in 2023 is an important decision that can significantly impact your sales performance. With the wide variety of sales tools available, it is important to consider your specific business needs and goals and choose tools that support your sales process and align with your overall sales strategy.

Whether you need lead handling tools to manage your leads, analytics and reporting tools to measure your sales performance, or customer relationship management tools to build stronger relationships with your customers, there is a sales tool that is right for you. By taking the time to research and choose the right sales tools for your business, you can increase your sales efficiency, improve your sales performance, and achieve your business goals in 2023 and beyond.

See the Buy vs. Build ROI infographic summary here

Despite rapid market changes, looming economic disruption, a continual battle for talent, and increasingly complex product and service offerings, one thing never changes for sales: you must hit your number. In 2023, the mantra tied to revenue is “adapt and evolve if you want to succeed and grow.” 

Engaging the partner channel isn’t as easy as it once was. Partners are more diverse and specialized, margins have thinned, and hard-good solutions are rapidly transitioning from one-time fees (with service contracts) to subscription-based solutions. Those companies who recognize that the partner channel is changing, and embrace the change, will be positioned for success in the coming years. But, those who choose to maintain business as usual, will likely see their channel slip through their fingers. 

The ongoing war in Ukraine caused by the Russian acts of aggression has made the devastating consequences of war a reality for thousands of families. With the frigid winter temperatures compounding the severity of war, we knew we had to do more than stand with Ukraine. The MarketStar Bulgarian team knew something had to be done to help the Ukrainian people.

Transformation is not the easiest task for large businesses. It has been said by MANY enterprise leaders that for their organization to fully transform an old sales model into a digitally driven NEW model, it would take an act of God. Cue the pandemic of 2020. 

Among the numerous lessons of the past three years, one that can’t be ignored is that nothing transforms the way we interact with prospects and customers like the complete disruption of face-to-face contact. Sales was particularly hit hard by “these trying times” – but it also opened a striking opportunity: the opportunity to transform a traditional outside sales team into a digitally driven, blended, inside/outside sales force. 

Content is an essential component of B2B selling. This is especially true for companies that sell complex B2B products, with online content the best way to reach buyers.

Talking to a customer service executive can be a time-consuming and frustrating experience that almost every consumer goes through at least once in the buying cycle, whether it is to fix a problem on an existing product or deciding on a product to buy which best suits their needs. To address this problem, the industry moved to messaging and online chat which provided some respite to the users.

Key Takeaways

• According to a CNBC survey, top CFOs predict that a recession will hit in the first half of 2023.

• Several effective and creative strategies can boost revenue and improve financial decision-making during a recession.

• Maintaining open lines of communication with all your stakeholders, including employees, vendors, and customers, is crucial for managing your business during economic uncertainty.

• You can make your business even smarter by replacing people-driven processes with technology, which frees your employees to do higher-order thinking.

As we face an increasingly uncertain future, businesses must learn to build resilience in their operations to weather any potential economic storms.

This means preparing for the worst while remaining optimistic and agile enough to take advantage of any opportunities that may come up.

In these challenging times, businesses must think long-term and build resilience against future economic downturns.

As we’re all aware, economies are cyclical – what goes up must come down. And while we can’t predict the future, we can prepare for it.

So, how can B2B marketers build resilience during an economic downturn? This blog post will explore key strategies to help your business weather the storm and be better prepared to overcome any financial challenges that come your way.

Planning for an Economic Downturn

It’s no secret that the world economy is heading toward a downturn.

And while it’s impossible to predict precisely how long it will last or how deep it will go, it’s important to be prepared for a worst-case scenario.

If you’re a business owner, now is the time to take a hard look at your operations and ensure you’re as lean and efficient as possible. This means cutting unnecessary costs, streamlining, and tightening your processes.

It’s also important to have a good handle on your cash flow. Make sure you have a solid line of credit in place in case you need it and consider stockpiling some cash reserves to tide you over in case of a prolonged downturn.

3 Cash Flow Management Tips During a Recession

One of the most important things you can do during a recession is to manage your cash flow carefully.

This means knowing how much money is coming in and going out and adjusting your spending as needed. Cash flow management is about managing your business finances responsibly so there’s enough cash to grow.

It can be a tricky balancing act, but it’s essential to keeping your business afloat during tough times.

Here are a few tips for managing cash flow during economic uncertainty.

1. Cash Flow Forecast

A cash flow forecast is a key tool for business owners to use to manage their finances during a recession.

By forecasting your cash flow, you can make informed decisions about allocating your resources and ensure that your business has the funds it needs to weather the economic downturn.

There are a few things to keep in mind when creating a cash flow forecast during a recession:

• Be conservative in your estimates. It’s better to overestimate your expenses and income and have too much cash than to be caught short.

• Remember to include one-time expenses in your forecast, like layoffs or downsizing.

• Revise your forecast regularly as the recession progresses and your business’s needs change.

With a cash flow forecast, you can manage your finances during a recession and help keep your business afloat.

2. Manage Your Accounts Receivables

During an economic downturn, businesses can face increased pressure to manage their accounts receivable.

This is because when customers have less money, they are more likely to delay payments or default on their debts. As a result, businesses must be proactive in managing their accounts receivable during a recession.

There are a few steps businesses can take to manage their accounts receivable during a recession.

• First, they can offer discounts on early payments. This will incentivize customers to pay their invoices sooner.

• Second, businesses can extend payment terms to give customers more time to pay their debts.

• Third, businesses can provide financing options which will allow customers to pay their debts over time rather than all at once.

3. Improve Communication

When a recession hits, it’s more important than ever to focus on strong communication between teams, stakeholders, and partners.

This is because, during a recession, there is typically a decrease in business activity and an increase in uncertainty. To weather the storm, it’s important to keep everyone on the same page and working towards the same goal.

Here are a few tips on how to improve communication during a recession:

• Be clear and concise in your communication

• Make sure everyone is on the same page

• Hold regular meetings and check-ins

• Be responsive to questions and concerns

• Keep an open mind and listen to others

4 Effective Tips to Grow Your Business in a Downturn

The economic landscape may be uncertain during a recession, but your business can still grow. Recessions present a unique opportunity for B2B businesses to expand their customer base and market share.

Here are a few tips on how to grow your B2B business during a recession:

1. Focus On Your Existing Customers

Your existing customers are your best source of revenue during a recession. Make sure you stay in touch with them and meet their needs. Retaining existing customers will help you grow your business and build customer loyalty during a downturn.

2. Look for New Markets

Keep your growth potential open by not just focusing on your existing markets. Look for new markets that your competition may be underserving. They can offer you an opportunity to expand.

3. Invest in Marketing

A recession is a perfect time to invest in marketing. Deploy marketing campaigns to reach new customers, increase your sales, and grow your brand.

4. Be Efficient

During a recession, you must be extra careful and efficient with your spending. Marketing budgets are often one of the first areas to be cut, but this can be a mistake.

Maintaining Employee Morale is also Important

It can be hard to keep your employees motivated when the economy takes a downturn.

To maintain morale during a recession, keeping employees engaged in their work and focused on the company’s goals is important.

There are a few keyways to do this:

• Communication is key. Make sure employees are aware of the company’s financial situation and what measures are being taken to weather the storm.

• Keep employees engaged in their work. This may mean offering more training and development opportunities or giving employees more responsibility.

• Focus on the company’s goals. During a recession, it’s easy to get sidetracked. Keep employees focused on the company’s mission and what needs to be done to achieve it.

Recession-Proof Your Business

Fortune predicts that the dot-com crash is on the cards again, and all signs indicate an economic recession. Businesses need to be resilient during a downturn. To do this, they need to understand their strategies and planning clearly.

While a recession can be difficult for businesses, there are ways to weather the storm and come out stronger on the other side.

B2B companies can create a recession-resilient business by diversifying their customer base, improving their products and services, cutting costs, sales outsourcing, focusing on customer retention, and investing in technology.

Key Takeaways:

We’ve often heard the term outsourced sales floating around in multiple meetings within various verticals of all industries but seldom given any thought to what it is and what it can help us achieve.