Let MarketStar's Consumer Insight Solutions provide actionable insight into how customers and store associates view your company’s product or brand.
Activity metrics alone will not give you a holistic picture of the consumer market. In order to make impactful decisions, you need insight into what motivates your customers to buy and how to allocate your resources.
MarketStar’s Customer Insight is uniquely positioned to gather on-the-ground intelligence from various consumer environments to better support your decisions. This support goes beyond the numbers; it captures store-level insight into how your consumers and store associates view your product or brand. We focus on learning who and where your customers are, and what they are saying about your products and brand — giving you valuable insight on how to effectively communicate with them.

Hoover, a leading vacuum manufacturer, wanted to understand a sales discrepancy in their products being sold at two national retailers, especially with their flagship vacuum. Hoover chose market research expert, MarketStar, to perform a mystery shopping study to identify the root cause of the discrepancy. Within days, MarketStar's mystery shoppers were able to reveal statistically significant reasons for the difference.
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