Case Studies
Technical Support: Consolidating Technical Support to Reduce Escalation (HP)

Hewlett-Packard needed to restructure its call centers to reduce redundancy and improve operational efficiency. Because HP wanted to maintain a high quality of phone-based support, they looked to MarketStar and its contact center experience to streamline the HP call centers. Within a remarkably short period of time, MarketStar provided HP a powerful new resource that saved millions of dollars each month in support costs.

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